afun | Help Center – Get Your Answers Fast

What can we help you with?

Click directly on the section where you're having trouble

Deposit

How to deposit via bKash, Nagad, Rocket, or Bank Transfer, and solutions to common deposit issues.

Withdrawal

How to withdraw your winnings, processing times, and solutions to common issues.

Account

Guide to updating your profile, managing security settings, and handling your account.

Bonuses & Offers

Bonus terms, wagering requirements, and how to use offers.

App Issues

Any issues with the app not loading, updating, or installing.

Security

Account security, reporting suspicious activity, and privacy policy.

Games & Betting

Game rules, guides to understanding betting markets, and casino game FAQs.

Responsible Gaming

How to set self-limits, self-exclusion, and get support.

Contact Us

Get direct support anytime through three channels

Live Chat

The fastest way to get help. On average, a Bangla-speaking representative connects with you within 2 minutes.

Email Support

For detailed issues or if you need to send documents, reach out by email. You'll typically get a response within 2–4 hours.

support@afun.my

Phone Support

Prefer to talk directly? Call our helpline. Bengali-language support is available from 8 AM to 12 AM.

8AM–12AM

Easy Guide to Making a Deposit

Making a deposit on Afun is quick and easy. With bKash or Nagad, it only takes a few seconds. Just follow the steps below.

1

Log in to your account

Log in to the Afun app or website using your username and password.

2

Go to the Wallet section

Click 'Wallet' or 'Deposit' from the top menu.

3

Choose a payment method

Choose your preferred method — bKash, Nagad, Rocket, or Bank Transfer — and enter the amount.

4

Confirm your transaction

Confirm the transaction with your OTP or PIN in the payment app. Your Afun wallet balance will be updated instantly.

Supported Payment Methods:

bKash

Nagad

Rocket

Bank Transfer

Debit Card

Withdrawal – How to Cash Out

Withdrawing your winnings from Afun is straightforward once you know how it works. Here's a clear breakdown of everything you need to know.

Minimum Withdrawal: Minimum withdrawal amount is ৳500.
Processing time: bKash and Nagad transfers typically arrive within 15 minutes.
Bank Transfer: Processing typically takes 1–2 hours on business days and up to 24 hours on holidays.
KYC verification: Withdrawals above ৳50,000 require a one-time identity verification. A photo of your NID or passport is all you need.
Bonus Wagering: Wagering requirements must be completed before bonus balance can be withdrawn.
No fees: Afun charges no fees on withdrawals.

Withdrawal Taking Too Long?

If your funds haven't arrived after more than an hour, contact us via live chat. Having your transaction ID on hand will help us resolve it faster.

Learn More About the Afun Help Center

Issues can come up on any online platform — that's just part of the experience. What matters is how quickly and smoothly they get resolved. Afun's Help Center is built with Bangladeshi users in mind. The support team speaks the way Bangladeshis do, understands local concerns, and provides clear, straightforward solutions.

When you first join Afun, it's natural to wonder — how do I make a deposit, where do I find my bonus, or what do I need for a withdrawal? These are completely normal questions, and there's nothing to feel awkward about. Afun's Help Center is built specifically to answer them.

Every live chat conversation is recorded and regularly reviewed by the quality control team to ensure service standards never slip. If a representative is unable to resolve an issue, they escalate it to the senior team immediately. The process is transparent to the user — you're kept informed every step of the way.

One of the standout features of the Afun Help Center is its preloaded guide library. It covers everything from making a deposit to understanding casino game rules, with both video tutorials and written guides available. New members automatically receive a welcome guide after logging in for the first time, walking them through each step one by one.

For any security concern — such as an unrecognized login or suspicious transaction on your account — Afun's security team is available around the clock. Reports of this nature are treated as the highest priority, and your account can be secured immediately if needed.

Bonus & Promotions Support

Claiming bonuses at Afun is straightforward, but members sometimes aren't sure how to use a specific bonus or what the wagering requirements mean. The Bonus section of the Help Center explains all of this in plain, easy-to-understand language.

Didn't receive your welcome bonus? Cashback not showing in your wallet? Free spins missing? Most of these issues are resolved within minutes through live chat. Just let the agent know which bonus you were expecting and where — they'll take care of the rest.

Afun wants every member to play with full confidence and accurate information. That's why the terms of every bonus offer are written clearly, with no hidden conditions. If anything is unclear, don't hesitate to reach out to the support team.

Quick fix tips

For deposit issues — keep your transaction number and screenshot handy.
For login issues — try clearing your browser cache and logging in again.
Bonus not received — check again 24 hours after your deposit.
For app issues — check for updates, then uninstall and reinstall the app.
Withdrawal delayed — make sure your KYC is complete.

Privacy guaranteed

All chat data is encrypted. View Policy

App & Technical Support

If you run into any issues while using the Afun app, start with this checklist. Most problems can be fixed on your own.

For Android users

Make sure you have the latest update installed from the Play Store.
Go to Settings → Apps → Afun → Clear Cache → Clear Data.
Check your internet connection and try switching from WiFi to mobile data.
Requires Android 8.0 or later.

For iPhone users

Check the App Store for any available updates.
Go to Settings → General → iPhone Storage → Afun → Offload App.
Requires iOS 13 or later.

Responsible Gaming Support

Afun believes entertainment should always stay within healthy limits. If you ever feel that betting is taking up too much of your time or money, reach out to the Help Center. Our team will listen without judgment and help you find the right tools to stay in control.

Afun lets you set deposit limits, betting limits, session time limits, and self-exclusion. You can manage all of these yourself from the Settings section, or request assistance through the Help Center. Once set, these limits cannot be changed before the specified period ends — that's what makes this feature genuinely protective.

Budget limit

Set a weekly or monthly deposit limit. Once the limit is reached, further deposits are automatically blocked.

Self-Exclusion

Lock your account yourself for anywhere from 1 day to 6 months. Once active, it cannot be unlocked before the period ends.

Session reminder

Pop-up reminders will appear at set intervals to show how long you've been playing.

18+ verification

Afun strictly prevents access by minors. Identity verification is mandatory.

Learn More About Responsible Gaming

FAQ

Most frequently asked questions at the Help Center

To earn free spins and daily check-in bonuses, log in to the Afun app or website once every day. After logging in, you'll see a check-in button on the home screen or in the Promotions section — tap it to unlock your daily reward. Checking in on consecutive days increases your rewards step by step: for example, free spins after 3 days and a cash bonus after 7 days. Free spins are generally usable on specific slot games and expire within 24 hours if not used. Keep notifications turned on so you get a daily reminder and never miss a bonus.

When you enter Afun's Live Casino section, you can play in real time with dealers shown on live camera. You'll see a list of tables displaying the game name, current number of players, and minimum bet amount. If it's your first time, start with the table that has the lowest minimum bet. Once you're at a table, you'll see chip placement areas on screen — select your amount and click your preferred spot to place a bet. The dealer closes the betting window within a set time and announces the result. Any winnings are automatically credited to your wallet. Use the filter to find tables with Bangla-speaking hosts for a more comfortable experience.

If the issue isn't resolved, talk to us directly

The Afun support team is available 24/7 in Bengali. No question is too small, and no problem is unsolvable.

Sign Up Log In