Afun Privacy Policy – How Your Information Is Stored and Kept Secure

Introduction & scope

Afun (afun.my) holds the privacy of its members in the highest regard. This Privacy Policy explains what types of information we collect, how that information is used and stored, and what rights you have over your data.

By using the afun website, mobile app, or any of our services, you are considered to have agreed to this privacy policy. If you disagree with any part of it, please refrain from using our services and contact the help centre.

We understand that reading policies written in legal language isn't everyone's idea of fun. That's exactly why this page on afun is written in plain, simple language — so you can clearly understand how your information is kept safe with us.

What Information We Collect

Afun only collects data that is genuinely necessary to operate its services. Collecting unnecessary information goes against our policy. Details are provided below:

Please note that afun never stores your full bank card number or PIN. Only transaction reference information is retained during the payment process.

How your information is used

Afun uses collected data only for specific, legitimate purposes. Your information is never used for anything beyond the reasons listed below:

• Account Management: The information you provide during registration, login, and profile updates is used to manage your account.
• Transaction processing: Your financial information is used to process deposits and withdrawals securely.
• Service quality improvement: We analyze how members use the platform in order to improve our services.
• Ensuring Security: Device and behavioral data are analyzed to detect fraud, multiple accounts, and suspicious activity.
• Contact & Support: Your contact information is used to send important service updates, result notifications, and help centre resolutions.
• Legal obligations: Data may be disclosed to authorities as required to comply with anti-money laundering regulations and other applicable laws.
• Personalized Offers: Relevant bonuses and promotions are shown based on your betting preferences. To opt out, disable marketing communications from your account settings.

Sharing Data with Third Parties

Afun never sells your personal data to third parties. This is a core principle, and there are no exceptions.

However, in certain circumstances, limited information may need to be shared with trusted partners:

• Payment Providers: Only the information required to complete transactions is shared with bKash, Nagad, and Rocket.
• KYC Verification Provider: We work with accredited third-party providers for identity verification purposes.
• Legal Authorities: Relevant information may be disclosed where required by court order or other legal obligation.
• Technology service providers: Cloud storage and cybersecurity partners operate under strict confidentiality agreements.

All third-party partners are required to comply with Afun's privacy standards. Any partner found in breach of these standards will have their relationship with Afun terminated immediately.

Cookies & Tracking Technologies

The afun website and app use cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience on the platform.

• Essential Cookies: Used to maintain login sessions and ensure security. These cannot be disabled, as the service will not function properly without them.
• Functional Cookies: To remember your preferred language, theme, and other settings.
• Analytics Cookies: Used to understand which parts of the site are visited most. No personal identity is revealed.

Non-essential cookies can be disabled through your browser settings. However, doing so may prevent certain features from working properly.

How We Protect Your Data

Afun follows the highest industry standards to protect member data. Security is never a compromise — it is a core responsibility for us.

• SSL/TLS encryption: All data transmitted through our website and app is encrypted.
• Separate server layers: Financial data, personal information, and log data are stored on separate, secured servers.
• Two-factor authentication: Enabling 2FA makes unauthorized access to a member's account virtually impossible.
• Regular Security Audits: External cybersecurity experts conduct regular system audits.
• Access Controls: afun staff can only access the information necessary for their specific role.
• Incident response plan: A dedicated team is on standby to respond swiftly to any security incident.

Please be aware, however, that no one can guarantee 100% security on the internet. Your own vigilance matters too – use a strong password and never share it with anyone.

Your Rights Over Your Data

As an afun member, you have a number of important rights regarding your personal data. To exercise any of these rights, please contact our Help Center or reach us at support@afun.my.

How Long Your Data Is Retained

Afun does not retain any data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Active Account: All data is retained for as long as the account remains active.
• Closed account: After account closure, transaction and identity data may be retained for up to 5 years as required by law.
• Cookie information: Session cookies are deleted when you close your browser. Persistent cookies typically expire after 1 year.
• Security Logs: Server logs are retained for a maximum of 90 days for cybersecurity purposes.
• Marketing Data: Once consent is withdrawn, you will be removed from our marketing list immediately.

Once your data is deleted, it cannot be recovered. If you'd like a copy of your information before closing your account, please submit a request in advance.

Protection of minors' data

Afun strictly prohibits registration by anyone under the age of 18. We do not knowingly collect any personal information from minors.

Date of birth is verified at registration, and age proof may be requested through the KYC process in suspicious cases. If a minor is found using an account or has registered with a false age, the account will be terminated and the associated data deleted.

Policy Updates & Contact

Whenever Afun updates its Privacy Policy, the new date is reflected on this page. For significant changes, registered members will be notified in advance by email or SMS.

Continued use of afun after any changes have taken effect will be considered acceptance of the updated policy. If you object to any changes, you have the right to close your account.

For any questions, requests, or complaints regarding our privacy policy, email us at support@afun.my or reach out via live chat. Our team is always ready to help.